Under impi Management, Amnaya Resort has grown and been firmly established due to our commitment of exceeding guest’s expectations by delivering such exceptional experiences. Moreover, the willingness to go extra miles for the guests is one our priorities because we believe that our guests are part of our extended family.
Cognizant to this fact, Amnaya Resorts Nusa Dua is currently seeking an individual with genuine passion to put personalized service above all else in the most honest and sincere manner to join us as:
Front Office Supervisor
Responsibilities:
- Supervise the front desk operations, including check-ins, check-outs, reservations, and guest inquiries
- Ensure that all guest requests and concerns are addressed promptly and professionally
- Train and motivate front desk staff to deliver exceptional service and maximize revenue
- Monitor and manage room inventory to ensure maximum occupancy and revenue
- Oversee the billing and accounting processes, including daily deposits and cash handling
- Conduct regular performance evaluations and provide feedback to front desk staff
- Develop and implement standard operating procedures to ensure efficiency and consistency in front office operations
- Handle guest complaints and resolve issues in a timely and effective manner
- Collaborate with other departments to ensure seamless guest experiences
- Stay up-to-date with industry trends and best practices to continuously improve the guest experience
Requirements:
- Bachelor’s degree in hospitality management or related field preferred
- 3 years of experience in a front office role, with at least 1 year of supervisory experience
- Excellent communication and customer service skills
- Strong leadership and organizational skills
- Ability to multitask and work in a fast-paced environment
- Proficient in Microsoft Office and hotel management software
- Flexibility to work weekends, holidays, and varying shifts as needed
If you are interested to be part of our team, please send your resume and recent photograph by email to:
hr@impihotels.com by the latest April 30th, 2023
