Lowongan Lyvin Melasti Uluwatu Pecatu

Reception Supervisor
Due Date Job Ads: 31 October 2025

Qualifications:

• 2-3 years in a front desk or supervisory role, preferably in luxury villas, resorts, or five-star hotels.

• Relevant educational background in hospitality or a related field.

• Proficient in hotel management software and reservation systems.

• Excellent communication in English (additional languages are a plus).

• Experience in luxury hospitality is preferred.

• Strong leadership and team management skills.

• Strong organizational and multitasking abilities.

• Excellent customer service and guest relations.

Job Description:

• Oversee daily front desk operations, ensuring smooth check-ins and check-outs.

• Supervise and train front desk staff to deliver excellent customer service.

• Handle guest inquiries, requests, and complaints promptly and professionally.

• Manage reservations, room assignments, and ensure accurate billing.

• Maintain guest accounts and databases with up-to-date information.

• Monitor and optimize departmental expenses.

• Coordinate with other departments (e.g., housekeeping, maintenance) to fulfill guest needs.

• Ensure compliance with safety procedures and emergency protocols.

• Assist with managing staff schedules and resolve staffing issues.

• Monitor guest satisfaction and implement process improvements as needed.

• In coordination with the Reservations and E-Commerce teams, manage incoming guest reservations.

Property Details:

• Name: Lyvin Melasti

• Location: Pecatu, Uluwatu (https://maps.app.goo.gl/3R83J1Jxs55AH346)

• Contact: recruitment@lyvin.co

• Opening: 15 December 2024