Lowongan Harmonie Luxury Villas Seminyak

We are seeking a dynamic and customer-focused Front Office to join our team in Seminyak, Bali on a full-time basis.

Key responsibilities:

1. Greeting guests upon arrival and departure with warmth and professionalism
2. Processing check-ins and check-outs efficiently whilst ensuring accuracy of guest information and documentation
3. Responding to guest inquiries and requests promptly, providing information about facilities, services and local attractions
4. Managing room assignments and coordinating with housekeeping and maintenance teams
5. Handling telephone calls and correspondence professionally and courteously
6. Processing payments and managing billing inquiries with accuracy and attention to detail
7. Resolving guest concerns and complaints professionally, escalating issues when necessary
8. Maintaining a clean, organized and welcoming front office environment
9. Supporting the wider team with administrative tasks and special projects as needed

What we’re looking for

1. Previous experience in a front office or guest services role within the hospitality industry
2. Excellent communication skills in English; proficiency in Indonesian and additional languages is advantageous
3. Strong customer service orientation with the ability to remain calm and professional in challenging situations
4. Proficiency with property management systems and computer applications
5. Exceptional organizational and time management abilities
6. Attention to detail and accuracy in handling guest information and transactions
7. Ability to work flexibly, including evenings, weekends and public holidays
8. A positive attitude, reliability and a genuine passion for hospitality
9. Professional appearance and personal presentation
10. Knowledge of Bali tourism, local attractions and cultural sensitivities is a valuable asset

Please submit your CV to:

hbeemguest@gmail.com

We look forward to welcoming a dedicated professional to our front office team in Seminyak.