Premier Umalas Villa is currently seeking a Reservation Officer to join our growing team.
The ideal candidate is detail-oriented, organized, and passionate about guest service and hospitality.
Key Responsibilities
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Handle guest inquiries via email, phone, and OTA platforms (AirBnB, Expedia, Agoda, Booking.com, Trip.com).
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Manage and update room availability, rates, and promotions in OTA and B2B systems.
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Prepare, confirm, and record all reservation details accurately.
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Coordinate with front office and operations teams regarding arrivals and guest requests.
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Maintain reservation payment and records.
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Respond promptly to guest messages, reviews, and follow-up inquiries.
Qualifications
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Minimum 1 year of experience in reservation or front office (hospitality industry).
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Familiar with OTA systems (e.g., AirBnB, Expedia, Agoda, Booking.com, Trip.com).
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Good communication skills in English, both spoken and written.
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Detail-oriented, disciplined, and able to multitask.
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Familiar with PMS systems such as VHP is an advantage.
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Willing to work from office (Canggu area).
Location:
Umalas, Badung, Bali (Jalan Umalas, Nomor 89, Kerobokan Kelod)
Send your CV and recent photograph to:
intan@dnhbali.com
Email Subject: Reservation Staff_Your Name
Only shortlisted candidates will be contacted.
Due date: 1 December, 2025
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