Name : PT Ecolodges Indonesia
Location : Jalan Kebudayaan II No. 1 Sidakarya Denpasar
Job Position : Reservation Staff
Main Responsibilities
• Booking & Inventory Management
- Process, manage, and confirm room reservation requests from both individual guests and travel agencies via email, phone, and online channels promptly.
- Ensure accurate room availability, rate applications, and cancellation policies for all bookings.
• System & Administrative Operations
- Operate and update the vTHP (Visual Hotel Program) System daily to manage availability, input reservation details, and monitor room inventory.
- Ensure high data accuracy when logging guest preferences, special requests, and contact details into the system.
• Billing & Financial Handling
- Manage and execute payment billing for reservations, including issuing proforma invoices, tracking deposits, and securing pre-authorizations.
- Coordinate with the Finance department to collect outstanding payments and verify credit terms for travel agent accounts.
• Account & Relationship Management
- Build and maintain strong, professional relationships with travel agency partners and corporate clients to maximize repeat business.
- Address inquiries, resolve booking disputes, and provide tailored support to ensure smooth partner collaborations.
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