We are in search of a Front Office
Yama Balian is a resort concept with 10 exclusive high-end bungalows built in harmony with an amazing cast. Yama philosophy is simple: treat others how you would like to be treated. Kindness, respect, and joy are the code keywords for Yama team members.
The defining characteristics of Yama’s employees must be aligned with Yama’s system of values, which is striving to provide the best service. Our values is what defines us.
- We value passion, personality, attitude, and the capacity to work great with others. We are one big family.
- Strong commitment to the career. If you become part of the Yama family, we will make sure you will be taken care of, and we expect the same intention and attitude in return.
- Aim for excellence. Every detail of our daily life counts. How we behave, how we communicate, how we treat others, and how we do our work must be artful and delightful.
- Above all, the most appreciated asset for Yama is ‘Service with a smile’.
JOB SUMMARY
A Front Office Executive is responsible to greet and register guests, providing prompt and courteous service. Arrange the check-in and out, resolving guest challenges throughout their stay in our resort. Assigns rooms, accommodating special requests. Selling and providing information to prospective guests and incoming calls and emails, managing incoming bookings, verifying the payment method, and communicating the booking information to the rest of the team members. Administration and audit are also part of the daily tasks of this position.
Prerequisites:
- Diploma degree with a minimum of two-year experience in a customer-oriented industry.
- Able to access and accurately input information using Microsoft Excel and the booking system.
- Good English skills but most importantly communicating with confidence.
- Positive and willing to participate on a team and work with a winning attitude.
- Familiar with Hotel Management Systems.
- Able to effectively deal with internal and external guests that require high levels of patience and resolve conflicts.
- Positive attitude and good communication skills
- Professional manners in hospitality and guest service
- Experience in cash and credit card handling
Please send your application to :
Yama Balian
Jl. Pantai Balian, banjar penjasahan, Lalanglinggah, Kec. Selemadeg Bar., Kabupaten Tabanan, Bali 82164
juancarlos@yamabalian.com cc to namaste@yamabalian.com or contact 081 339709732