Job Vacancy – Room Division Manager
Yama Balian Hotel & Retreats
Located in Tabanan – Selemadeg Barat
www.yamabalian.com
IG yama.balian
Yama Balian is a unique resort concept, featuring 10 exclusive, high-end bungalows crafted to harmonize with our breathtaking natural surroundings. At Yama, our philosophy is simple: treat others how you would like to be treated. Our team lives by the values of kindness, respect, and joy, creating an atmosphere that reflects our deep commitment to service and hospitality.
Yama’s team members embody the values that define our culture and dedication to exceptional service. Here’s what we look for:
- Passion, personality, and a positive attitude that complement a strong ability to collaborate with others. We’re one big family.
- Career commitment and a shared responsibility. At Yama, we take care of our team, and we seek individuals who offer the same dedication in return.
- Aim for excellence in every detail, from behavior and communication to the way we serve and delight our guests.
- Service with a smile is our most valued asset—this is what makes Yama truly special.
Job Summary – Room Division Manager
As a Room Division Manager, you will lead our Front Office and Housekeeping team in creating a welcoming, efficient, and exceptional experience for each guest. You will oversee the day-to-day operations, ensuring that all guest services align with Yama’s high standards and exceed expectations.
Key Responsibilities:
- Team Leadership: Manage, train, and motivate Front Office staff, fostering a positive and cohesive team environment that upholds Yama’s values of kindness, respect, and joy.
- Guest Services Oversight: Ensure smooth guest check-ins and check-outs, address special requests, and resolve any guest challenges with prompt and personalized service to elevate the guest experience.
- Problem Solving: Act as the primary point of contact for escalated guest concerns, using creative solutions to ensure a memorable stay for each guest.
- Sales and Information: Oversee guest inquiries, manage incoming bookings, and coordinate with the marketing team to maximize occupancy and revenue opportunities.
- Operations Management: Coordinate with other departments to streamline communication, manage reservation flows, verify payment processes, and ensure accurate booking details.
- Administrative Duties: Oversee audits, reporting, and administrative functions to maintain efficient, organized front office operations.
Prerequisites
- Diploma degree with a minimum of two-year proven experience preferably in a leadership role within the hospitality industry.
- Leadership Skills: Strong ability to manage, motivate, and train a team while fostering a collaborative and positive work environment.
- Guest Service Orientation: Exceptional problem-solving skills with a focus on delivering outstanding guest experiences.
- Communication Skills: Excellent verbal and written communication skills in English for clear, effective interaction with guests and team members.
- Organizational Abilities: Strong attention to detail, with skills in managing bookings, coordinating with other departments, and overseeing administrative tasks.
- Sales and Revenue Insight: Understanding of basic sales strategies to optimize bookings and enhance revenue.
- Able to access and accurately input information using Microsoft Excel and the booking system.