We are seeking a dynamic and customer-focused Front Office to join our team in Seminyak, Bali on a full-time basis.
Key responsibilities:
- Greeting guests upon arrival and departure with warmth and professionalism
- Processing check-ins and check-outs efficiently whilst ensuring accuracy of guest information and documentation
- Responding to guest inquiries and requests promptly, providing information about facilities, services and local attractions
- Managing room assignments and coordinating with housekeeping and maintenance teams
- Handling telephone calls and correspondence professionally and courteously
- Processing payments and managing billing inquiries with accuracy and attention to detail
- Resolving guest concerns and complaints professionally, escalating issues when necessary
- Maintaining a clean, organized and welcoming front office environment
- Supporting the wider team with administrative tasks and special projects as needed
What we’re looking for
- Previous experience in a front office or guest services role within the hospitality industry
- Excellent communication skills in English; proficiency in Indonesian and additional languages is advantageous
- Strong customer service orientation with the ability to remain calm and professional in challenging situations
- Proficiency with property management systems and computer applications
- Exceptional organizational and time management abilities
- Attention to detail and accuracy in handling guest information and transactions
- Ability to work flexibly, including evenings, weekends and public holidays
- A positive attitude, reliability and a genuine passion for hospitality
- Professional appearance and personal presentation
- Knowledge of Bali tourism, local attractions and cultural sensitivities is a valuable asset
Please submit your CV to:
We look forward to welcoming a dedicated professional to our front office team in Seminyak.