impi Management is a Bali based hospitality management company. Our significant growth has been firmly established due to our commitment of exceeding guests’ expectations by delivering such exceptional experiences and the willingness to go extra miles for them because we believe that our guests are part of our extended family.
Cognizant to this fact, impi Management is currently seeking an individual with genuine passion to putting personalized service above all else in the most honest and sincere manner to join us as our F & B Manager to be assigned at Amnaya Resort Kuta with the following details:
Responsibilities:
- Coordinate daily for the Front of the House and Back of the House restaurant operations.
- Deliver superior service and maximize customer satisfaction.
- Possessing the ability to achieve revenue targets and excellent score reviews on every platform we use.
- Respond efficiently and accurately to customer complaints.
- Create detailed reports on weekly, monthly and annual revenues and expenses.
- Regularly review product quality and suggest ways to improve it.
- Appraise staff performance and provide feedback to improve productivity.
- Manage restaurant’s good image and suggest ways to improve it.
- Control operational costs and identify measures to cut waste.
- Train new and current employees on proper customer service practices.
- Implement policies and protocols that will maintain future restaurant operations.
Qualifications:
- Minimum 2 years of experiences for the similar position.
- Extensive food and beverage (F&B) knowledge
- Strong leadership, motivational and people skills.
- Acute financial management skills.
- Excellent customer service, interpersonal and communication skills.
- Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook.